Resources, Rights & Support
“This website has been designed with accessibility in mind, including support for screen readers and text-based communication.”
We provide accessible, culturally safe information and support pathways for people navigating disability, trauma, and systemic barriers.
We recognise that systems are not built for everyone — and we are here to help you navigate them in a way that respects who you are.
Our Approach: Lived Experience & Cultural Safety
We acknowledge the strength, knowledge, and resilience of Aboriginal and Torres Strait Islander peoples. Our work is guided by lived experience—including disability, trauma, and systemic disadvantage. We are committed to providing support that is:
- Respectful & Accessible
- Non-judgemental
- Grounded in dignity and self-determination
Accessible Contact & Communication
Contact us in the way that works best for you. Email us at [email protected] for support or enquiries
- Text-based communication supported. No phone calls are required.
For Deaf / Hard of Hearing
We support communication through the National Relay Service (NRS):
- TTY: 133 677
- Speak & Listen: 1300 555 727
- You can also ask your relay operator to contact us via email.
For Interpreter Support
If you need an interpreter, contact the Translating & Interpreting Service (TIS) at 131 450.
Neurodivergent & Low-Pressure Contact
- No formal language or “official” tone expected.
- Write as little or as much as you want.
- You do not need to explain everything at once; we move at your pace.
Need Help Right Now?
If you are in immediate danger or crisis, please contact:
Immediate Support Contacts
| Service | Number | Why call? |
| Emergency | 000 | If you are in immediate danger or a life-threatening situation. |
| lifeline | 131114 | 24/7 crisis support and suicide prevention. |
| 13YARN | 139276 | 24/7 crisis support for Aboriginal & Torres Strait Islander people (confidential yarning with a Lifeline-trained Aboriginal supporter). |
| Suicide Call Back | 1300659467 | 24/7 support if you are feeling suicidal or are bereaved by suicide. |
| Beyondblue | 1300 22 4636 | 24/7 support for anxiety, depression, and general mental health. |
| 1800RESPECT | 1800 737 732 | 24/7 support for domestic, family, or sexual violence. |
Lifeline Text: 0477 13 11 14
1800RESPECT Text: 0458 737 732
“If you use a screen reader or need information in another format, let us know and we will support you.”
While we are not a crisis service, we are here to support you with what comes next.
Understanding Your Rights
We support people to understand and navigate their rights across disability services (including NDIS), health systems, housing, and the justice system.
You have the right to:
- Be treated with dignity and respect.
- Access services without discrimination.
- Receive reasonable adjustments.
- Be heard in decisions that affect you.
Practical Support & Community Connection
We provide step-by-step guides and connection to safe spaces, including:
- Service Navigation: Understanding how to access support or what to do if support is denied.
- Advocacy Prep: Preparing for appointments and navigating complex systems.
- Cultural Connection: Linking with local Aboriginal services and community-led support networks.
- Peer Support: Connecting with lived-experience networks.
Not sure where to start?
You don’t have to figure it out alone. Reach out in whatever way feels easiest—we will meet you where you are.